Shopping Help

How to Shop Off-Line

Give us a ring at (07) 827 8689 to order whatever it is you need OR call in to see our range at 15 Duke St, Cambridge 3434.

Shopping On-Line

Fun Fans 1AShopping at fatbacks.co.nz is easy. There are four simple steps to place an order:

1/ Find the product(s) you want.

2/ Add it to your shopping cart.

3/ Login or supply account information.

4/ Checkout - selecting Payment / Shipping options and confirm order.

How do I place an order for Products?

When you find a product you want to purchase -

If discrete items simply click "Add to Cart" - you might want to adjust the quantities by changing the quantity value or using the "+" / "-" buttons.

If fabric and by length - add the metric length in metres required in box and the "Add to Cart". Note: the minimum order length is 0.2 metres.

Once you have all the products you require and want to checkout / pay for your order. Simply click the "Show Cart"

Checking out

To place and pay for for your order - you need to "checkout" - the following outlines various checkout steps.

Registered customer or Guest Checkout

You can select to check out your order either as a Registered Customer or a Guest.

A Registered Customer can log in later and view their order status on-line. Your addresses are saved so next time when logged in you don't need to re-enter this data.

A Guest can place their order - you will be notified by email of order status, but cannot view orders on line.

If you have not registered on fatbacks.co.nz before, you may opt to create a new account. You will be requested to supply some account details, which will be saved and will allow you to return later and use the same account.

All orders and accounts need a valid email address.

Either log in using existing account or enter your Billing Name and Address and, if different, your Shipping information and click on “Checkout”. Shipping address allows products to be shipped to an address other than your billing address - eg gifts.

To complete the checkout process:

  •    Select a Method of Shipping (or pickup).
  •    Select a Method of Payment.
  •    Confirm that you agree with our Terms and Conditions
  •    Once all details complete Confirm order.

Shipping Address Book

If the merchandise is to be sent to an address other than the billing address, enter the address information under the shipping information. This information will be updated automatically and stored in your personal address book for future purchases. Your address book can store and maintain several addresses.

Payment

All orders will require confirmation of payment before goods are shipped.  Payments via Paypal will be verified immediately.

If during the Paypal payment process you "cancel" payment, your order will be deleted.

Need Help Placing an Order?

If you are experiencing problems with placing an order, please review our system requirements, send us an email at customer service, or call us at +64 7 827 8689 .

Shipping Information

Currently, Fatbacks NZ Ltd offers shipping in New Zealand only. We do not currently deliver to PO boxes.

Delivery Methods

Fatbacks NZ provides various shipping methods.

  • Free shipping for orders over $85.00
  • $7.00 for shipping orders under $85.00
  • Pick-up by arrangement. Please phone ahead.

Give Us a Call

+64 7 827 8689

Rapid Contact

Note:

We do our best to reflect the patterns and colours accurately in our products. Due to the factors beyond our control such as monitor settings etc, there might be a slight variation in the finial product you receive and the product as is rendered in images on your display.